Booking Terms & Conditions

Bespoke Travel Planning & Immersive Private Experiences in Portugal
All curated itineraries, concierge services, and custom journeys are tailored to your unique travel style. Bookings are subject to our verified availability and final service confirmation. Cancellations and structural changes are governed strictly by our booking terms.

Legal Notice & Business Identification

This website (lxconcierge.pt) is operated by Esdras Azmitia, registered in Portugal as an Empresário em Nome Individual (Sole Proprietor), with the commercial name LX Concierge.

  • Tax / NIF Number: 323585558

  • Registered Address: Praceta Gomercindo de Carvalho 60 1-D, Almada, Setúbal, 2025-155

  • Email: info@ezra-azmitia.com

  • Telephone: +351 914 745 415

  • Tourist License: In Process of Registration

Bookings and payment

1. Availability and Reservations

All experiences are subject to availability. Clients may request a preferred date through the LX Concierge website. A booking is confirmed once full payment has been received and the availability of any essential services has been verified.

Where confirmation from a third-party provider is required, the relevant arrangement remains pending until confirmed. LX Concierge will inform the client of any essential arrangements that cannot be secured and discuss an appropriate alternative or refund where necessary.

2. Pricing and Inclusions

Prices are displayed on the relevant experience page and correspond to the package, participant numbers and inclusions described there.

Transportation is not automatically included and depends on the selected experience. Any exclusions, optional extras and additional charges will be communicated before payment.

3. VAT and Taxes

Prices and applicable taxes will be presented in accordance with Portuguese law. Any applicable VAT (IVA) and additional charges will be disclosed before the client completes the booking.

4. Payment Terms

Full payment is required at the time of booking through the payment methods available via Stripe.

Following successful payment, the client will receive payment confirmation and the applicable invoice or fiscal document.

Payment processing does not guarantee the availability of an unconfirmed third-party service. If an essential arrangement cannot be secured and the experience cannot be delivered as agreed, LX Concierge will communicate the available alternatives or applicable refund.

5. Private and Group Bookings

LX Concierge offers private and group experiences where indicated on the relevant experience page. Prices, participant limits, availability and inclusions depend on the selected package.

Any applicable minimum participant requirements or special booking conditions will be disclosed before payment.

6. Third-Party Services

LX Concierge may coordinate services provided by independent third parties, or clients may make their own arrangements, depending on the experience.

Third-party services remain subject to availability and applicable provider conditions. Optional requests and services awaiting confirmation are not guaranteed inclusions. Any material additional costs or conditions will be communicated before the client commits to them.

Right of Withdrawal & Booking Policy

Under Portuguese and European consumer law (Decree-Law no. 7/2004 and Decree-Law no. 24/2014), distance contracts generally permit a 14-day right of withdrawal without justification.

Important Exception: In accordance with Article 17 of Decree-Law no. 24/2014, the 14-day right of withdrawal does not apply to services related to leisure activities, accommodation, transport, or catering that specify a particular date or period of performance. Consequently, all bookings for specific tours, experiences, and personalized day itineraries (including "The Palace Hunt") are subject to our specific cancellation policy and are not eligible for a statutory 14-day cooling-off refund.

Cancellation Policy and Fees

LX Concierge experiences are individually planned and may involve advance arrangements with third-party providers.

Payment

Full payment is required to confirm a booking, unless otherwise expressly agreed in writing.

Client cancellations

All cancellation requests must be submitted in writing to info@ezra-azmitia.com.

For cancellations received at least 24 hours before the scheduled start time, the standard cancellation policy provides for a 95% refund of the amount paid, with 5% retained as an administrative and transaction fee, subject to applicable law and any mandatory consumer rights.

Cancellations received less than 24 hours before the scheduled start time are non-refundable under the standard cancellation policy, except where a refund is required by applicable law or these Terms and Conditions.

Third-party services may be subject to separate cancellation conditions and non-refundable costs. Any applicable conditions will be communicated to the client before confirmation where relevant.

Cancellations by LX Concierge

If LX Concierge cancels an experience and cannot provide an agreed alternative acceptable to the client, the client will receive a refund of the amount paid for the cancelled service, subject to applicable law.

Changes to bookings

Requests to change the date, itinerary, participants or other booking details are subject to availability and confirmation by LX Concierge. Additional costs may apply where disclosed and agreed.

These cancellation terms do not limit any mandatory rights available to consumers under applicable law.

Access, complaints and consumer rights

Accessibility and participation

Each experience has its own itinerary, duration and participation requirements. Clients should inform LX Concierge in advance of any accessibility requirements or practical needs so that feasibility can be discussed before the booking is confirmed.

Complaints

Clients may contact LX Concierge at info@ezra-azmitia.com with questions, concerns or complaints.

Where applicable, consumers may also submit complaints through Portugal's official Electronic Complaints Book: In Process of Registration

Consumer rights

These Terms and Conditions are governed by applicable Portuguese law, without prejudice to any mandatory consumer protections that apply under European Union law or the law applicable to the consumer.

Nothing in these Terms and Conditions limits rights that cannot legally be excluded or waived.

Transportation and Third-Party Services

Transportation arrangements vary according to the experience booked. Unless expressly stated in the relevant package description or booking confirmation, transportation is not included in the price.

Where appropriate, LX Concierge may assist with arranging transportation or other services through independent third-party providers. Alternatively, clients may make their own arrangements.

Third-party services are subject to availability and any applicable provider terms. The identity of the provider, the service included and any additional costs will be communicated where relevant before confirmation.

Any service provided directly by an independent third party remains subject to the terms applicable to that service. LX Concierge will clarify the respective arrangements and responsibilities for each booking.

Private and Group Experiences

LX Concierge offers private experiences and, where expressly advertised, group experiences.

The applicable price, duration, inclusions, participant limits and meeting arrangements are specified in the relevant experience description or booking confirmation.

Group bookings are subject to the stated minimum or maximum participant numbers, where applicable. Any changes to the number of participants must be communicated in advance and are subject to confirmation.

Clients are expected to arrive at the agreed meeting point at the scheduled time and to follow reasonable safety instructions during the experience.